Our Premiere Support Services
Our commitment to excellence is illustrated by the fact that since the establishment up of ITD, not
one customer has been lost.
An outline of our support contracts can be seen below but
whatever your companies’ requirements, our contracts are flexible and can be tailored
to your needs but importantly won’t break the bank. Whether you employ existing IT staff
or have no IT staff, we can provide you with direct benefits to your operational efficiency
and financial bottom line.
We provide 3 different levels of support…
- Gold Support Package - £75 per hour
- Comprehensive support. Consider us your outsourced IT Department
- Silver Support Package - £65 per hour
- Proactive support with scheduled checks and onsite visits
- Bronze Support Package - £55 per hour
- Unlimited, cost effective helpdesk support, low cost, upfront payments
| Below is an outline of the services each level of support will offer you. |
Gold |
Silver |
Bronze |
| Unlimited telephone helpdesk support |
Yes |
Yes |
Yes |
| Direct communication with skilled support staff |
Yes |
Yes |
Yes |
| Highly competitive hardware pricing |
Yes |
Yes |
Yes |
| Network audit and systems health-check |
Yes |
Yes |
Yes |
| Technical consultancy |
Yes |
Yes |
Yes |
| Guaranteed response times |
Yes |
Yes |
Yes |
| Immediate remote access support |
Yes |
Yes |
No |
| All standard office IT equipment included |
Yes |
Yes |
Yes |
| Monthly anti-virus checks |
Yes |
Yes |
No |
| Single site |
Yes |
Yes |
Yes |
| Monthly windows platform patch updates |
Yes |
Yes |
No |
| Daily back-up monitoring |
Yes |
Yes |
Yes |
| Scheduled tape restores |
Yes |
Yes |
Yes |
| Mobile device / user support |
Yes |
Yes |
Yes |
| Regular remote administration |
Yes |
Yes |
No |
| 24/7 server monitoring |
Yes |
No |
No |
| Scheduled back-up checks |
Yes |
Yes |
No |
| Scheduled onsite visits |
Yes |
Yes |
No |
| Next business day onsite response time |
Yes |
Yes |
No |
| Multi-site connectivity / support |
Yes |
No |
No |
| Security testing |
Yes |
No |
No |
| Guaranteed 4hr on site response time |
Yes |
No |
No |
| Budget forecasting / IT strategy planning |
Yes |
No |
No |
| Optional daily offsite managed backup service** |
Yes |
No |
No |
| Software development / integration services |
Yes |
No |
No |
IT Developers Ltd are confident that we can provide an IT support service that meets
your technical needs, whatever they may be. We can ensure optimum uptime of users,
data integrity and security, and offer a pro-active approach to server monitoring to
ensure business continuity. Leaving the technical worries to us allows you to focus
on your business and customers, rather than your IT. All of our support contracts
offer unlimited telephone support from our helpdesk team and a recent analysis of these
calls show that 89% of your IT problems can be fixed in this manner.