IT Support Services
Reactive, flexible and used to working with SME’s itdevelopers recognise that speed and quality of response is crucial. Our low cost service level agreements are tailored for the level of support you require with no long-term commitment.
Customers can choose from three of our core packages of support. All can be tailored to any specific requirements.
Byte sized IT Support service levels to suit every business
- Tera Support Package
(from£399£299/Month 1) Comprehensive support. Consider us your outsourced IT Department. - Giga Support Package
(from £299£199/month 1) Proactive support with scheduled checks and onsite visits. - Mega Support Package
(from£199£99/month 1) Unlimited, cost effective helpdesk support.
| Service | Tera | Giga | Mega |
|---|---|---|---|
| Unlimited telephone help desk support | ✔ | ✔ | ✔ |
| Direct communication with skilled support staff | ✔ | ✔ | ✔ |
| Highly competitive hardware pricing | ✔ | ✔ | ✔ |
| Network audit and systems health-check | ✔ | ✔ | ✔ |
| Technical consultancy | ✔ | ✔ | ✔ |
| Guaranteed response times | ✔ | ✔ | ✔ |
| Immediate remote access support | ✔ | ✔ | ✔ |
| All standard office IT equipment included | ✔ | ✔ | ✔ |
| Monthly anti-virus checks | ✔ | ✔ | ✔ |
| Single Site | ✔ | ✔ | ✔ |
| Monthly windows platform patch updates | ✔ | ✔ | |
| Daily backup monitoring | ✔ | ✔ | |
| Scheduled tape restores | ✔ | ✔ | |
| Mobile device/user support | ✔ | ✔ | |
| Regular remote administration | ✔ | ✔ | |
| 24/7 server monitoring | ✔ | ✔ | |
| Scheduled backup checks | ✔ | ✔ | |
| Scheduled onsite visits | ✔ | ✔ | |
| Next business day onsite response time | ✔ | ✔ | |
| Multi-site connectivity/support | ✔ | ||
| Security testing | ✔ | ||
| Guaranteed 4hr onsite response time | ✔ | ||
| Budget forecasting/IT strategy planning | ✔ | ||
| Optional daily offsite managed backup service | ✔ | ||
| Software development/integration services | ✔ |
Our focus is providing IT Support for the SME community of, the North West, including Liverpool, Manchester, the Wirral, Southport Warrington, Preston and all of Lancashire & Cheshire.
Have a look our IT Support is better than the rest here…
Why dont you check out some of our current IT Support clients here…
1 – IT Support prices shown are for the first 12 months